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Let’s create a workflow that returns a status for a given request. For this such a workflow we are using the API request: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-get. going to use the Get customer request by id or key method. It is used to return a given’s request status by ID or key. Our workflow will consists of multiple nodes described below.
1. Go to Content > Workflows.
2. Click Create and name your workflow.
3. In the workflow details view, click Edit workflow.
4. Create a Call function node for obtaining the authorization details. In the Function name field, specify the wf.itsm.ticket.get_authorization_header function, which returns Session Auth Token. Save the result in a variable. For example, it can be user_token.
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5.
It returns the request status by ID or key.
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