List of the JSM specific workflow utilititiesutilities
def get_service_desk():
def switch_service_desk():
def get_request_type(desk='', return_type="int", reqtype_name=""):
def get_change_type(change_type=''):
def get_slot_filling_default_values(req_type=None, change_type=None):
def process_fields(desk='', req_type='', extra_fields=None, default_fields=None):