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To view the reference material on callbacks, open the help page. It is available on your instance with the following address: https://<yourinstance>.konverso.ai/doc/Responding-with-callback-scripts_500302062.html. Just substitute <yourinstance> with the actual name of your host.

What’s next?

Once you have created a callback, you can use it as an intent’s response.

1. Go to Content > Intents.

2. Select an intent.

3. Navigate to the Response section.

4. In the Response type drop-down list, select Callback.

5. In the Callback name field, enter the name of your callback.

6. Click Save.

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Now, when Koji detects a given intent in the chat, it will invoke the defined callback as a response.