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There are a number of key concepts which must be understood before carrying any of the tasks listed here.

Products

Your bot is made of products. Konverso will manage the built in products, such as kbot (the framework) and all associated solutions (ithd, gsuite, jsdm, etc.). You are in change of two products:

• Your site level product: It contains information that only related to this specific instance. Typically, this is only going to be connection information that is only applicable to this particular instance.

• Your customer level product: It contains information that is designed to be shared amongst all your instance. It will contains your messages, your entities, your workflows, etc. This is the part that can then be deployed to other environment.

Database and files

Kbot works with a database. Everything you view inside the Administration console comes from the DB, anything that you change is saved to the database. The database contains two types of information:

Overall update process

Changes review

There are two main types of changes which may be reviewed, each is an opportunity to carefully review the modification before an approval.

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