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snow_use_service_account = false |
If you are using OAuth 2.0, we recommend configuring a service account:
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ticket_user =
ticket_password = |
If the Impersonate set is installed, assign the true value. We recommend to do so when
snow_use_service_accountis set totrue.
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snow_operator_base_api_url = /api/konve/konversooperator |
If you are using OAuth 2.0, we recommend configuring a service account:
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ticket_user =
ticket_password = |
Associate your virtual agent with a particular portal, so this information can be used in workflow-related functions, such as
domain.ServiceNow.sp_portal.
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Set the mapping of sys classes to the related portal page. It allows you to build catalog item URLs or have the URLs that point to the portal. The mapping is a comma-separated list of
<sys_class_name>:<portal page name>. The*symbol stands for a default value.
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snow_sys_class_name_to_page = kb_knowledge:kb_article, sc_request:sc_cat_item, sc_req_item:ticket, incident:ticket, *:sc_cat_item |
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