...
Koji can be a cloud solution, which means that it can receive separate updates apart from the Atlassian Marketplace store updates. That is why on this page you might find multiple identical application version numbers with extra suffix, such as “update 1”. As these updates take effect automatically, they do not need to be selected from the “Manage apps” area, as classic Atlassian updates do.
V.1.0.21 — 09.05.2022
Powered by Kbot version 2022.01.
Including transcript in tickets
It is now possible for the bot to generate a new comment in created ticket with a transcript of the user conversation. There are two benefits to enabling this option in the Koji Setting pages:
The source of the ticket is clearly identified. Support agents understand the ticket was created through Koji
The transcript helps the Support Agent understand the user search path and identify any missed knowledge or training to improve the self service for the next occurence.
...
Configurable number of returned articles
When searching inside your JSDM confluence KB, the articles displayed to the user was limited to three. this number is now configurable inside the Koji Setting pages.
...
V.1.0.21 — 02.05.2022
Powered by Kbot version 2022.01.
...
| Info |
|---|
To learn how to enable this functionality, see the Operators in Koji page. |
...
To start your agent shift, go to chat and type #on. To finish the shift, type #off.
...