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Koji can be a cloud solution, which means that it can receive separate updates apart from the Atlassian Marketplace store updates. That is why on this page you might find multiple identical application version numbers with extra suffix, such as “update 1”. As these updates take effect automatically, they do not need to be selected from the “Manage apps” area, as classic Atlassian updates do.

V.1.0.21 — 16.05.2022

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Ticket creation by Anonymous user

If you have allowed anonymous access to your JSM portal, and have exposed Koji to it, then it will now let the user search through your published confluence and, in the case of a Ticket creation request (either through an explicit question or via the Ticket Create button”) will ask for the user email, dynamically create a Customer account for it, and then create the ticket.

Language of the Anonymous user

For anonymous access, the bot does not know the user language. It is now possible to configure the language to use for anonymous access. In the past, this was always English. It is now fully configurable through the Koji Settings page.

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Control of translation of Ticket types and fields

Previously the bot would always use automatic translation of the ticket types and fields if the user was in a non-English language. It is now possible to control if the ticket details are to be translated or not, this option is exposed on the Koji Settings page:

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New analytics on live agent usage

Four new reports are available to help you track the usage of your live agents. They are all exposed in the Analytic view, under the Operator section:

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V.1.0.21 — 09.05.2022

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