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Note there is no rule on the deployment timeline. This may vary from as low as 10mn to several months, depending on the severity, impact, and complexity of the bug.

Infrastructure Changes

Infrastructure changes are usually internal and not requested by customers. If a customer wants to raise a request or incident related to an infrastructure topic, the this one should be done through a regular ticket on our support portal:

• Customer Support: https://konverso.atlassian.net/servicedesk/customer/portal/1

All infrastructure changes, typically on our Azure IAAS environment are done through a change request in the form of a ticket in our dedicated Jira project (DO). The tickets in this project have a clear definition of the target Azure resources, a list of reviewers and approvers, and some target delivery dates.

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• Network and an associated firewall.

• VM resources and associated specifications (size)

• Service objects such as Microsoft Bot Service, OAuth2 end points endpoints as Applications, etc.

• IAM (permission) changes.

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