The integration of ServiceNow and Kbot Live Chat allows users to speak to ServiceNow operators in the Konverso Kbot for Snow virtual agent chat sessions. Operators can use the standard Live Chat back office to accept chat requests and communicate with end-users. This page describes how to set up the integration and explains its key points.

New versions and sys_cs_provider

Note that starting with San Diego, ServiceNow will not let you create the sys_cs_provider object, it will ask you to contact a sales representative. We strongly recommend you vote on the on-going discussion with ServiceNow to correct this point.

Prerequisites

• The sys_id of the related Chat Queue is known and available.

• Supported live chat application should be installed and properly configured.

...