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Koji can be a cloud solution, which means that it can receive separate updates apart from the Atlassian Marketplace store updates. That is why on this page you might find multiple identical application version numbers with extra suffix, such as “update 1”. As these updates take effect automatically, they do not need to be selected from the “Manage apps” area, as classic Atlassian updates do.

V.1.0.2? — ???

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Creating tickets during conversations

If a client cannot solve an issue with the chatbot, they can ask for a live agent's help. Now the agent can quickly create a ticket right from the conversation. To learn more about this feature, view this help page.

Ticket management: switch between slot filling and form completion

Your chatbot can use the slot filling technique: this is when it creates tickets automatically, retrieving all the required data from the user input. However, you can turn this functionality off, so your bot will send the user a link to the Jira Service Management form, where the user can enter all information manually.

To manage this behavior, go to Koji settings > Ticket management and select Use slot filling.

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V.1.0.21 — 11.06.2022

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