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Operators can create tickets from a conversation using the #create_ticket chat command. To learn more about it, view this help page.

Transferring a conversation to another agent

When an agent is having a conversation with a customer, but does not have the answer, he can transfer this conversation to another agent. The customer continues to discuss an issue with another agent, while the first agent can start a new conversation with another user. To do so, use the following commands:

• list_operators: to view the list of available operators (the ones who are on duty).

• forward_operator: to forward the current user session to another operator.