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Workflow is a dialog model that allows users to run through a dialog using the predefined scheme. Kbot offers the editor for creating and managing your workflows. To learn more about workflows, view /wiki/spaces/DOC/pages/781451265. |
You can create a workflow that will be used for creating tickets, or use any other workflow for this purpose. Creating a new one allows you to fine-tune the way you need. For instance, the current conversation between a user and an agent is stored in the ticket_content variable, and you can use it in a workflow.
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