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https://konverso.atlassian.net/wiki/spaces/DKI/overview?homepageId=2873524319: the overview of a dedicated instance and its features;
Live agents: the page on live agents and corresponding configuration.
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If enabled, mandatory ticket fields are automatically retrieved during the conversation and the ticket is created by the chatbot.
If disabled, a user receives a link to the JSM form to create a ticket of the selected type.
Generative AI
This newest Koji feature allows you to enable the use of Generative AI (GPT) to answer the questions of your users in both ways:
Using the basic GPT model with the knowledge from your FAQ knowledge base;
Using the basic GPT model with no added knowledge.
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If you would like to benefit from more advanced features, please contact Konverso via this link: Contact Us. |
Generative AI with GPT using your local FAQ
You can use GPT (Azure OpenAI) to generate an answer based on your local FAQ knowledge base.
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If you would like to use Generative AI with your Confluence content, please contact Konverso via this link: Contact Us. |
Generative AI with GPT
Use GPT (Azure OpenAI) to generate an answer based on the knowledge used to train the model.
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Note that only knowledge prior to 2022 is available. |
Search
Define the list of knowledge bases where your assistant will look for answers:
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