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the URL of a ServiceNow environment;
A service account with a password. This account must have the permissions of the ITIL level. You can set this account to have only API access if you want.
The suffix of the ServiceNow portal (for example, http://abc.service-now.com/sp)
For the ServiceNow OAuth2 authentication protocol:
the client ID
the client secret
ServiceNow applications prerequisites
You need to ensure that the following ServiceNow applications are installed in your environment:
Glide Virtual Agent Lite
Conversational Custom Chat Integration
Agent Chat
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For the Live Agent Transfer, it will be required for you to have AWA setup and at least one queue available for testing. |
Guided setup
We tried to explain the initial setup procedure in details in the Guided Setup for Konverso Kbot. Please, open this installation wizard in your ServiceNow environment and follow the steps. It describes the following:
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