Page Comparison

ServiceNow - Catalog item details

Allows the agent to extract the variables and technical values of a ServiceNow catalog item by its ID.

ServiceNow - Catalog item order

Allows the agent to create an order for an item of the ServiceNow catalog given the variables and the catalog item ID.

ServiceNow - Create ticket

Allows the agent to create a ServiceNow ticket given:

• the title of the ticket

• the description of the ticket

• the category of the ticket

• the urgency of the ticket

• the impact of the ticket