On this page, you will find the list of pre-built agents offered by the Konverso platform. Most of them work right out of the box but some of them need some configuration on your part to be able to use them.

Categories

Our pre-built agents have been categorized to help you search for the ones you need in your daily work.

The pre-defined categories are the following:

• Productivity: general productivity tasks for employees.

• IT Support: help users with IT-related inquiries, especially regarding ServiceNow.

• HR: support employees with all HR-related matters.

• Marketing: manage digital marketing tasks.

• Knowledge: manage written content, such as documentation.

• Sales: manage sales-related matters, from customer insight, and sales Q&A to customer RFP.

• Customer support: manage the customer support life cycle.

You can also use one of these to categorize your agents when building your own.

List of agents

Blog Expert

🏷️ Marketing -

The Blog Expert helps users create, manage, and optimize blog content through features such as content generation, SEO optimization, editing, content strategy, and audience engagement.

Calculus expert

🏷️ Productivity -

The Calculus expert helps in performing computations.

Confluence technical writer

🏷️ Knowledge -

The Confluence technical writer helps documentation writers create and edit Confluence pages.

Required set-up:

1. You must have an Atlassian account that uses the same email address as the one connected to the Agentic platform.

2. This account must at least have the View all, Add page, and Add attachments permissions on the Confluence spaces you wish to consult/modify.

3. You must create an Atlassian credentialcredentials using this account within the platform.

Content reviewer

🏷️ Knowledge -

The Content reviewer helps users with documentation writing tasks, including providing synonyms, definitions, and sentence rewriting.

Customer prep meeting agent

🏷️ Sales -

The Customer prep meeting agent aids in preparing for customer meetings by providing insights about companies, key individuals, and industry trends. The agent will gather and present information on company profiles, executive backgrounds, industry dynamics, and AI strategies and activities

Customer support agent

🏷️ Customer support -

The Customer support agent addresses customer inquiries about your company's products and features by searching your company’s product documentation.

Required set-up:

1. You must create one or several data sources with your company’s product documentation. These data sources can be documents or external integrations.

2. Then, you must add these data sources to the configuration of the Customer support agent in Build > Agents.

DecisionDigest

🏷️ Productivity -

The DecisionDigest agent reads and analyzes input data to generate a summary table that includes information, decisions, and actions.

Email specialist for customer interaction

🏷️ Sales -

The Email specialist for customer interaction automates and enhances communication during the first customer interaction by drafting, personalizing, and emailing responses to customer inquiries.

HR officer

🏷️ HR

The HR officer knows all about HR procedures and can answer questions using information from the web.

Image analyzer

🏷️ Productivity / IT Support -

The Image analyzer agent delivers insightful analysis of images.

IT Expert

🏷️ IT Support -

The IT Expert knows all about IT issues and can answer questions using its knowledge.

Required set-up:

1. You must have a ServiceNow account.

2. You must create a ServiceNow credentialcredentials using this account within the platform.

3. You must create a ServiceNow knowledge base data source that uses this connectionthese credentials.

4. Finally, you must add this data source to the configuration of the IT Expert agent in Build > Agents.

Meeting Recap Specialist

🏷️ Productivity -

The Meeting Recap Specialist provides comprehensive and accurate summaries of meetings.

Plagiarism Check

🏷️ Marketing -

The Plagiarism Check agent evaluates documents for potential plagiarism by analyzing the text against a database of external sources.

Prompt expert

🏷️ Productivity -

The Prompt expert creates and refines prompts to guide AI models in generating accurate, relevant, and contextually appropriate responses that meet the user's objectives.

Sales expert

🏷️ Sales -

The Sales expert answers questions about your company’s products, solutions, platform, partners, clients, resources, pricing, and more.

Sales RFP agent

🏷️ Sales -

The Sales RFP agent responds to specific questions from a Request for Proposal (RFP) and populates an Excel file with the answers.

Security officer

🏷️ Konverso -

The Security officer answers questions about Konverso's SOC2 Type 2 policies within the following scope:

Spell checker

🏷️ Productivity / Knowledge -

The Spell checker checks for spelling mistakes, corrects grammar, and improves clarity in a text.

Summary writer

🏷️ Productivity -

The Summary writer summarizes text, responses, and conversations.

Translation expert

🏷️ Productivity / Knowledge -

The Translation expert translates text accurately and efficiently between multiple languages, ensuring contextually appropriate, grammatically correct, and culturally sensitive translations.

Web Search

🏷️ Productivity -

The Web Search agent replies to general questions and browses the web.