What is Kbot? 

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If you need to create a ticket, Kbot can do it for you. Type the name of the ticket, add the description, estimate the priority, etc. 

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Where does Kbot search for the information? 

There are five main sources of knowledge. 

Mandarine MOOC

Online massive open online course (MOOC) and tutorials for the Office 365 community. To learn more about it, visit the Training Portal and the Mandarine Academy website.

Microsoft Support

The Office Help & Training portal, support.office.com.

Microsoft Graph

Microsoft Graph provides users with the access to both data and intelligence in Microsoft 365. To learn more about Microsoft Graph and its main features, view the Microsoft documentation.

RightAnswers

The Knowledge-Centered Support (KCS) knowledge database. For more information about RightAnswers, visit the official website.

Recommender System

The Kbot internal system that analyzes articles that have been liked by users. Based on this analysis, Kbot offers useful articles to users when appropriate, which speeds up the search for a solution.

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What languages are supported?

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