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What is Kbot?
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Can Kbot help me find the answers?
When you have ask a question about the O365 environment, Kbot provides you with information from knowledge bases. The articles might contain instructions, screenshots, and videos.
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Click the lightning icon next to the article name to access the content quickly. |
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Where does Kbot search for the information?
There are five main sources of knowledge. Kbot uses them to find the most relevant information.
Mandarine MOOC
Online massive open online course (MOOC) and tutorials for the Office 365 community. To learn more about it, visit the Training Portal and the Mandarine Academy website.
Microsoft Support
The Office Help & Training portal, support.office.com.
Microsoft Graph
Microsoft Graph provides users with the access to both data and intelligence in Microsoft 365. To learn more about Microsoft Graph and its main features, view the Microsoft documentation.
RightAnswers
The Knowledge-Centered Support (KCS) knowledge database. For more information about RightAnswers, visit the official website.
Recommender System
The Kbot internal system that analyzes articles that have been liked by users. Based on this analysis, Kbot offers useful articles to users when appropriate, which speeds up the search for a solution. If your colleagues consider some articles useful - Kbot displays these articles in the first place.
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Can Kbot create tickets?
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Currently this feature is present only for the demonstration purpose. To get more details about working with trouble ticketing applications, email us at support@konverso.ai. |
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If Kbot has access to your calendar, it can book a meeting with persons you specify. Choose participants and the proper time, and the meeting is ready to go.
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What languages are supported?
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Where can I use Kbot?
Teams tab
Click Teams on the left side of the window > , select your team > , and click the o365 tab at the top of the window.
One-on-one chat
Click More added apps on the left side of the window > and select o365.
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Does Kbot support speech-to-text technologies?
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