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What is Kbot?
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There are five main sources of knowledge.
Mandarine MOOC
Online massive open online course (MOOC) and tutorials for the Office 365 community. To learn more about it, visit the Training Portal and the Mandarine Academy website.
Microsoft Support
The Office Help & Training portal, support.office.com.
Microsoft Graph
Microsoft Graph provides users with the access to both data and intelligence in Microsoft 365. To learn more about Microsoft Graph and its main features, view the Microsoft documentation.
RightAnswers
The Knowledge-Centered Support (KCS) knowledge database. For more information about RightAnswers, visit the official website.
Recommender System
The Kbot internal system that analyzes articles that have been liked by users. Based on this analysis, Kbot offers useful articles to users when appropriate, which speeds up the search for a solution.
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Can Kbot create tickets?
If you need to create a ticket, Kbot can do it for you. Type the name of the ticket, add the description, estimate the priority, etc.
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Currently this feature is present only for the demonstration purpose. To get more details about trouble ticketing applications, email us at support@konverso.ai. |
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Can Kbot book a meeting for me?
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Where can I use Kbot?
Teams tab
Click Teams on the left side of the window > select your team > click the o365 tab at the top of the window.
One-on-one chat
Click More added apps on the left side of the window > select o365.
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Does Kbot support speech-to-text technologies?
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