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Danil Chernovalov (Unlicensed)

Danil Chernovalov (Unlicensed)

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  1. Download the archive with the app: msteamsapp_Kbot.zip.

  2. Open Microsoft Teams.

  3. Click Apps in the bottom left of the window.

  4. Select Upload a custom app from the menu on the left side of the window.

  5. Select the downloaded archive and click Open. The installation dialog opens.

  6. You can add the chatbot for yourself (and use it from the Chat menu) or for a team (and use it from the Teams menu). Click Add to add the chatbot to the Chat; to enable Kbot for a team, click the arrow of the Add button and select an alternative option. In the sample below we are adding the bot for a team.

  7. Select the required channel to make Kbot available for the team. You can also select whether Kbot should be set as a bot (communicate with the bot from the Chat menu usage) or as a tab (communicate with the bot in the team's tab). 

  8. Configure the tab for your team by clicking Set up in the Tab string. 

  9. Select the permission configuration from the dialog and click Save. 

  10. The new tab in the team is opened. The system suggests signing in with the defined provider. Now users can log in and start communicating with Kbot.

Add Kbot as a website

If you do not have the permissions for installing application in MS Teams, add Kbot as a website tab.

  1. Open your team tab. 

  2. Click Add a tab at the top of the window. Select the Website tab. 

  3. Type the name for your new tab and specify the provider in the URL as follows: https://o365.konverso.ai/oauth2/<provider>/chat/ and click Save.
    There are two providers that you can use: 

    • azure: Sign in and retrieval of the basic profile data.

    • azure_with_perms: Sign in with additional access to calendar, contacts, files, etc.      

  4. Now users can open the tab, log in, and start communicating.

Connect to your ServiceNow instance

You must configure Kbot properly to establish a connect with ServiceNow. Once it is done, the following becomes available:

  • Trouble ticketing functionalities

  • Searching in knowledge bases

Info

This task is an administrator’s area of responsibility. Learn more about this role and the connection procedure on the Tenant administrator page.

Define your authentication system

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