...

Kbot is a virtual assistant that helps you interact with the ServiceNow environment. It simplifies the processes of searching for information, creating tickets, etc.

Find answers

If you have any questions, ask Kbot. It has got the access to knowledge bases, so you do not need to use the search systems by yourself. Ask Kbot and get the answers right away: the articles might contain instructions, screenshots, and videos. Open quick previews and study the article if it seems useful.

...

Create tickets 

If you need to create a ticket, Kbot can do it for you. Ask the chatbot to create a ticket, type a title, add description, estimate the priority, etc. 

...