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  1. Open your team tab. 

  2. Click Add a tab at the top of the window. Select the Website tab. 

  3. Type the name for your new tab and specify the provider in the URL as follows: https://o365.konverso.ai/oauth2/<provider>/chat/ and click Save.
    There are two providers that you can use: 

    • azure: Sign in and retrieval of the basic profile data.

    • azure_with_perms: Sign in with additional access to calendar, contacts, files, etc.      

  4. Now users can open the tab, log in, and start communicating.

Define your authentication system

You can use Azure Active Directory O365 accounts or Google G-Suite accounts to authenticate in the system.

Configure the authentication accordingly following the instructions defined in: 

  • For Azure Active Directory, see the instructions LINK.

  • For Google G-Suite, see the instructions LINK.

Once the configuration is finished, you get a login prompt that allows you to use your usual enterprise credentials.

Note

If your company is using a different authentication scheme, contact us.

Map users

If the user name of the authentication system is identical to the user name inside ServiceNow, skip this section.

Note

If the naming convention of your ServiceNow users differs from the user name defined in your authentication system, it is required to map them. Use a python script that defines the mapping rule. Contact us, so we can help you deal with it.