Content Comparison

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1. Log in to Kbot under the administrator account.

2. Go to Content > Knowledge Bases.

3. Click Add to create a new knowledge base.

4. Fill in the fields:

   1. ServiceNow KB URL: Type the URL of your ServiceNow knowledge base.

   2. ServiceNow KB User: Type the name of the user that you have created for your Kbot in the ServiceNow system. 

   3. ServiceNow KB Password: Type the password.

   4. Number of articles to retrieve from the search engine: Specify the number of articles that should be returned by the search engine.

   5. Select the Enable Caching checkbox to speed up the performance.

   6. Select the Enable Image Caching checkbox to enable the image caching speed up the performance.

5. Click Test to check that the connection has been established successfully.

6. Click Save at the bottom of the window.

Tutorial

View the tutorial demonstrating the process of connection to the ServiceNow instance.

Map users

If the user name of the authentication system is identical to the user name inside ServiceNow, skip this section.

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