DevOps are the specialists who set up and configure the chatbot.
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For Azure Active Directory, see the instructions LINK.
For Google G-Suite, see the instructions LINK.
Once the configuration is finished, you get a login prompt that allows you to use your usual enterprise credentials.
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If your company is using a different authentication scheme, contact us. |
ServiceNow
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Connect to your ServiceNow instance
You must configure Kbot properly to establish a connect with ServiceNow. Once it is done, the following becomes available:
Trouble ticketing functionalities
Searching in knowledge bases
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Kbot simplifies the usage of ServiceNow for users. Learn how to get the environment up and running.
Connect to Snow ticketing
To enable the trouble ticketing functionalities, configure the corresponding ServiceNow service.
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Use an account with sufficient privileges. You can use the "admin" account at first to make sure that you have all the required permissions. Later you can switch to a more restricted account. |
Connect to Snow Knowledge Base
If you have articles defined in your ServiceNow environment, you might want to define them inside Kbot. Once it is done, it is possible to invoke Search inside the Kbot interactions.
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Map users
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If the user name |
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in your authentication system is identical to the user name |
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that is used in ServiceNow, skip this section. |
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If the naming convention of your ServiceNow users differs from the user name defined in your authentication system, it is required to map them.
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To do so, you must run a Python script that defines the mapping rule. Contact us, so we can help you deal with it.
Microsoft Teams
You can integrate Kbot into Microsoft Teams. Once it is done, users will be able to communicate with Kbot in Teams.
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