| Table of Contents |
|---|
...
There are five main sources of knowledge. Kbot uses them to find the most relevant information.
Mandarine MOOC
Online massive open online course (MOOC) and tutorials for the Office 365 community. To learn more about it, visit the Training Portal and the Mandarine Academy website.
Microsoft Support
The Office Help & Training portal, support.office.com.
Microsoft Graph
Microsoft Graph provides users with the access to both data and intelligence in Microsoft 365. To learn more about Microsoft Graph and its main features, view the Microsoft documentation.
RightAnswers
The Knowledge-Centered Support (KCS) knowledge database. For more information about RightAnswers, visit the official website.
Recommender System
The Kbot internal system that analyzes articles that have been liked by users. Based on this analysis, Kbot offers useful articles to users when appropriate, which speeds up the search for a solution. If your colleagues consider some articles useful - Kbot displays these articles in the first place.
...
Can Kbot create tickets?
...
Where can I use Kbot?
Teams tab
Click Teams on the left side of the window > select your team > click the tab with the solution at the top of the window.
One-on-one chat
Click More added apps on the left side of the window > select o365. Once you have started the conversation, you will see it in the Chat menu (the Conversation tab) as well.
...
Does Kbot support speech-to-text technologies?
...
If you add Kbot as a website (see the Getting started page for more details), you can use one of two providers: azure or azure_with_perms. They work with different permissions:
azure | azure_with_perms | simple_sso | google |
|---|---|---|---|
|
|
| Sign in using the G Suite email
You can view the complete list of requested permissions when you log in to Kbot.
...