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To efficiently review and train conversations, you must be familiar with the features of the tool. To learn about them, see the Features overview page.

Key points

The process of training consists of 3 main stages:

1. Reviewing user chat sessions.

2. Analyzing conversations and associated insights.

3. Rating and training the insights.

Reviewing

To review a conversations and study its details:

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In the the Insights tab, see the options that Kbot uses as answers to the user’s statement. Some of them are precise and useful, some are less accurate, and some are added by default (such as Talk “Talk to an operatoroperator”, for instanceexample).

To see the details of each insight, click it to switch to the corresponding editor. Thus, you can quickly see the intent with its properties, such as the detection and response type. Or you can see the workflow and its schema.

Study the insights to identify some as accurate , ones and to decrease the rating of others, so inappropriate ones. As the result, Kbot does not suggest them the latter to users.

Rating

Once you have studied a given conversation and its insights, you can mark them as precise and helpful.

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