Reviewing is an integral part of the knowledge training. This page describes the key points of inspecting and evaluating the articles that have user feedback.
Concept
Go to Content > Knowledge Training > Review to inspect the articles that have user feedback. A person responsible for managing the articles by checking a query and corresponding results is called an expert.
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This approach allows to update the recommendation status, which might be “new”, “accepted”, or “rejected”. This work ensures that articles from external search systems are helpful and analyzed by the Recommender system.
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Article details
When you expand an article's pane, you can study general and user statement-specific details. They help to decide whether a particular user statement corresponds to the given article and whether the feedback is correct.
General
Article title;
Search engine that has provided this article;
Language;
The number of different user statements that are associated with this article.
User statement-specific
The text of a user statement;
The number of identical user statements;
User feedback (“useful” or “not useful”).
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Recommendation status
Once a user marks an article as “useful” or “not useful”, the recommendation status of this user statement is set to “new”. Now an expert must decide whether the user statement actually corresponds to the given article and whether the feedback is correct.
An expert accepts (the checkmark icon)the user statement when the article is useful for the given user statement, and the user feedback confirms it. The “accepted“ recommendation status is set.
An expert rejects (the bin icon) the user statement when the article is not useful for the given user statement, and the user feedback confirms it. The “rejected“ recommendation status is set.
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Adding new user statements
You can enhance the Recommender system by adding user statements manually. To do so, type a user statement in the Add new sentence field and press Enter or click Add sentence. Now this user statement is associated with the article and the “accepted” recommendation status is set be default.
Filters
The Filter pane on the right side of the window allows you to narrow your search. Use it to quickly find a specific article or user statement, to view items with a particular status, etc.
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