Prerequisites
The Snow Live Chat is in place.
Installing and configuring the Connect Support application
1. In your ServiceNow environment, install the Connect Support app.
| Info |
|---|
To learn more about this app, see the Connect Support page. |
2. Once the app is installed, go to Connect Support > Queues.
...
3. Click New to create a new object with the Assignment group that includes people who must have access.
4. Copy the sys_id of the object.
5. In Konverso Kbot for Snow virtual agent, go to DevOps > Deployment > ServiceNow Configuration and assign the sys_id value to the snow_chat_queue parameter.
6. Click Save and Apply at the bottom of the page.