This page describes the ways to authenticate on customer portal for both the Atlassian Cloud and Atlassian Data Center versions.
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Atlassian Cloud
Atlassian SSO
You can log in to the portal before starting the chat with your virtual assistant. If you have a Jira account, just use the single sign-on:
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When you are logged in to the portal, the Chat with virtual assistant button appears. To start interacting with Koji, click this button.
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Email access
If you are not logged in, you can still start chatting with the virtual assistant on the portal. However, as the assistant does not know who you are yet, it asks your email and creates you a customer account. After that, all your activity on the portal is done via this email/account.
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Once you type your email, the bot creates an account for you. After that, you are ready to interact with Koji.
Anonymous access
Anonymous access on the portal requires a few settings.
Anonymous user
Once you have installed the app, you can find “Anonymous Kbot User” in the list of customers. Such a user is created automatically and it is required to support anonymous access on the portal.
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Enabling anonymous access
To allow anonymous access on the portal:
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6. In the Customer permissions section, enable the customers to access and send requests from the help center without logging in.
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Data Center
No anonymous access
Data Center does not allow anonymous users. Thus, they have to either log in, or create an account.