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Prerequisites
Make sure kbot.conf on the solution level of your Koji host has got the following parameters:
| Code Block |
|---|
atlassian_connect_key = ai.konverso.kbot.<your tenant>
atlassian_license_force_valid = true |
Installing Koji
To connect your Koji instance with your Jira Service Management instance:
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Now you can enable the live agents functionality: this is the help from operators in case Koji cannot find a solution. Agents can use either Slack or Microsoft Teams. Learn about it on the /wiki/spaces/DF/pages/2777382929 Live agents page.
Slack and Microsoft Teams integration
Does your team use Slack or Microsoft Teams? Koji can be integrated into these popular messengers. Learn about it: