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snow_use_service_account = false |
If you are using OAuth 2.0, we recommend configuring a service account:
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ticket_user =
ticket_password = |
If the Impersonate set is installed, assign the true value. We recommend to do so when
snow_use_service_accountis set totrue.
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snow_use_virtual_agent = false |
The default Provider Application is already present in Kbot app on ServiceNow, and you do not need to configure it inside Kbot. However, if you are planning to set up another provider app, you must configure a variable. It is required when a customer wants to use different AWA queue for different Kbot instances. Also it is required to create a ServiceNow application provider and all the related objects.
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snow_provider_application_sys_id = |
Set the list of values related to the live agent options in the Virtual Agent plugin.
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snow_operator_base_api_url = /api/konve/konversooperator |
If you are using OAuth 2.0, we recommend configuring a service account:
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ticket_user =
ticket_password = |
Associate your virtual agent with a particular portal, so this information can be used in workflow-related functions, such as
domain.ServiceNow.sp_portal.
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Set the mapping of sys classes to the related portal page. It allows you to build catalog item URLs or have the URLs that point to the portal. The mapping is a comma-separated list of
<sys_class_name>:<portal page name>. The*symbol stands for a default value.
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snow_sys_class_name_to_page = kb_knowledge:kb_article, sc_request:sc_cat_item, sc_req_item:ticket, incident:ticket, *:sc_cat_item |
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