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Work in progress |
ServiceNow is a cloud-based platform that provides IT service management (ITSM) and various enterprise service management solutions. It helps organizations streamline their workflows, automate tasks, and improve overall efficiency across different departments like IT, HR, finance, and customer service.
With ServiceNow, you have access to the ServiceNow catalog as well as the ServiceNow knowledge base. Both can be leveraged as data sources by our platform’s agents if you have previously created a ServiceNow connectioncredentials in the Agentic platform.
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Adding
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ServiceNow
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credentials
Before creating a ServiceNow credentialcredentials, you must first ensure you possess a ServiceNow instance and an account to access its content.
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We recommend using a service account. |
Below are the steps to create a new ServiceNow credential credentials:
Navigate to Models Administration > Credentials & credentialsmodels.
Click Add credential credentials to create a new credentialcredentials;
Select the ServiceNow credential typecard;Give
a name to your credential;Next, name your credentials, e.g. ServiceNow service account;
Select who to share the credentials with. This will determine who can use your credentials in the data sources. If you want to keep these credentials private, select Only me. If you want to share them with other builders, select Builders.
Type the URL of your ServiceNow instance, such as
https://mycompany.service-now.com.Provide the Username to connect to this siteyour ServiceNow instance. This can be a username or an email address depending on your ServiceNow account configuration.
Provide the Password associated with the given Username.
Click Create Add credentials on the bottom right of the page to finalize the creation.
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The new connection is credentials are now available in the Credentials list. You can now use it them when creating a new ServiceNow catalog or ServiceNow KB (KB API)knowledge base data source.
Video tutorial
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What’s next?
Learn how to create a ServiceNow catalog data source and a ServiceNow knowledge base data source that uses your credentials by reading this page: /wiki/spaces/AGENTIC/pages/4099702809these pages: ServiceNow catalog and ServiceNow knowledge base.