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Retrieve the changes made in production.Retrieve the changes made in a development environment. This is the expected path. Developers work on dev and commit/push their changes after they are done. You could merge the changes to your pre-production environment to validate them before implementing them in production. Production host might have some changes that appeared during the day-to-day bot usage, such as FAQ articles or AI patterns, created by a knowledge manager while they were busy with conversation training. You might want to get these changes, since FAQ articles can help you test the search performance, for example.
Retrieve the changes made in a development environment. This is the expected path. Developers work on dev and commit/push their changes after they are done. You could merge the changes to your pre-production environment to validate them before implementing them in production.
Sometimes it can be useful to transfer a data base (a conversation history, for example) from prod to preprod in order to carry out some improvements. Real customer data can help to test various tools and check real-life results.
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