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Article ID: a unique identifier of the article. You don’t need to specify anything here, because once the file is uploaded, Koji assigns IDs automatically.
Title: the title of the article, which can be the question that users may ask in the chat.
Content: the answer to the user’s question.
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Keywords: the keywords related to the article. If there are no keywords, leave the cell empty.
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Creating a file with articles
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View the tutorial explaining how to quickly train Koji. It demonstrates managing FAQ and associated files: The quickest way to train Koji.
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You can watch our tutorial on how to create and manage FAQs on Youtube: https://www.youtube.com/watch?v=9HnnSGPiq6U. |