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The authentication is carried out successfully, the bot accepts and processes your initial input.
Setup scenarios
Customizing the bot
As a JiraAdmin go to Projects > Certification > Koji backoffice.
In Koji backoffice, go to Koji settings > Global settings.
Bot name
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Press Edit button
Provide a bot name i.e. My Bot. Save changes
Refresh the page. Open the chat. New bot name appeared
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Go back to Koji settings. Try
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Refresh the chat. Default name Koji appears.
| Info |
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Note that only bot name will be changed, that only affect bot messages texts, application/connector name will now be affected. |
Bot avatar
Upload the valid image file with bot avatar following the instructions below
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Refresh the chat. New bot avatar will be in use.
Remove the image you uploaded from File manager.
Refresh the chat. The default Koji avatar will be used.
| Info |
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Note that these changes only affects bot avatar in JSM portal, application logo or bot connector avatar will not be affected. |
Welcome message
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Press Edit button
Provide a message. Save changes.
Refresh the page. Open the chat. New message will appears.
Go back to Koji settings. Try the following option:
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Refresh the page. Open the chat. Default welcome message appears.
| Info |
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Note that these changes only affects welcome message in JSM portal, application initial message will not be affected. |
Conversation scenarios: interactions
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No operators available
Steps
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As a user, go to the chat.
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Start a new conversation.
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Type
talk to operator.
Expected result
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As a JiraAdmin go to Projects > Certification > Koji backoffice.
In Koji backoffice, go to Koji settings > Live agent.
Enable the Enable the live chat so your customers can interact with live agents. parameter:
In Koji backoffice, go to Configuration > Tenants > Tenant role setup.
Set role Live agent to your customer.
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Steps: agent preparation
As a user, go to the chat.
If authentication is not passed yet, provide the credentials.
Start a new conversation.
Type
#on.
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