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3. Modify its content in the window and click Save.

Sample

Note that by default Workflow Utility files provide you with the tips on how to create functions.

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What’s next?

Once you have created a function, you can use it with the help of the Call function node in workflows.

An example is described on the Web service node and APIs page:

• The Call function node is used for obtaining the authorization details.

• It uses the wf.itsm.ticket.get_authorization_header function, which returns Session Auth Token.

To use your custom function in a workflow:

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Creating a function

Here is a sample demonstrating a function that asks a user whether they are satisfied with the support and stores the reply in a keyword key.

def ask_support_feedback(key=''):
    """ Ask user for his satisfaction with a support and store the response 
    into keyword key"""
    dialog = Bot.Bot().GetDialog()
    response = dialog.UserAsk("Tell us how you are satisfied with out JSM support?")
    if key:
        dialog.AddKeyword(key, response.text)
    return "Success"

You can copy this code and paste it into one of Workflow Utility files. Make sure to click Save and Apply.

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Using the function in a workflow

1. Open your workflow in Content > Workflows and add the Call function node.

2. In the Function name field, specify the function. For example, if you have created a new function called check_status Our ask_support_feedback function is created in my1 file, you must refer to it in the Call function node so it is referred to as wf.my1.checkask_support_status.

3. Save the result in a variable, so you can use it in other nodes later on. The variable is defined in the Keep result in variable field.

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feedback.

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Testing a workflow

To test your workflow, go to chat and enter the #workflow <your-workflow-name> command.

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Debug

To view the debug information, type the #debug on command in a chat. It turns on the debug mode, so you can view processing and messaging details right in the chat.

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