Content Comparison

...

Retrieve the knowledge base sys_id

1. Open the Snow back office and navigate to the list of the kb_knowledge_base instances.

2. Find the instance of interest, right-click it and copy its sys_id.

...

Configure the KB in Kbot

1. In Konverso Kbot for Snow virtual agent, go to Development > Advanced ServiceNow configuration.

2. Specify the copied sys_id in the corresponding field.

3. Click Apply and Save at the bottom of the page.

snow_kb_sys_id = 1e00d6a4db6f1b4017aa7a65ae96099d

...

You can configure the knowledge base connector in Konverso Kbot for Snow virtual agent.

1. Go to Content > Knowledge Bases >

...

1. Configuration.

2. Click ServiceNow KB to start editing.

...

Article identification

Konverso Kbot for Snow virtual agent, just like ServiceNow, uses a “number” to identify an article. This number is a string in the following format: KB1234. In some cases a number is not accessible, so you can use an alternative identifier, such as sys_id.

...

To test the search functionality, you need a user with the set of proper permissions. To manage them:

1. In Konverso Kbot for Snow virtual agent, go to Configuration > Users and roles > Roles.

2. Edit the permissions and click Save.

Permissions

Permissions required for the #rawsearch command:

...