Your virtual assistant monitors your environment’s metrics, from conversations and knowledge bases to external interactions and license management. This page describes the analytics reports and their purposes.
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Prerequisites
To use this functionality, a user must have the Koji admin or Koji analyst role. To manage roles, go to Configuration > Tenants > Tenant role setup:
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Applications
Applications are the Kbot components that allow you to associate specific parts of Kbot with authentication methods. This functionality allows you to limit the access to particular Kbot parts, or create multiple chats for different purposes.
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