...
Prerequisites
Make sure kbot.conf on the solution level of your Koji host has got the following parameters:
| Code Block |
|---|
atlassian_connect_key = ai.konverso.kbot.<your tenant>
atlassian_license_force_valid = true |
Installing Koji
To connect your Koji instance with your Jira Service Management instance:
...
Now you can enable the live agents functionality: this is the help from operators in case Koji cannot find a solution. Agents can use either Slack or Microsoft Teams. Learn about it on the Live agents page.
Slack and Microsoft Teams integration
...