...
| Code Block |
|---|
snow_use_virtual_agent = false |
The default Provider Application is already present in Kbot app on ServiceNow, and you do not need to configure it inside Kbot. However, if you are planning to set up another provider app, you must configure a variable. It is required when a customer wants to use different AWA queue for different Kbot instances. Also it is required to create a ServiceNow application provider and all the related objects.
| Code Block |
|---|
snow_provider_application_sys_id = |
Set the list of values related to the live agent options in the Virtual Agent plugin.
...