...
The Snow Live Chat is in place.
The Connect Support application is installed.
Installing and configuring the Connect Support application
1. In your ServiceNow environment, install the Connect Support app.
| Info |
|---|
To learn more about this app, see the Connect Support page. |
...
5. In Konverso Kbot for Snow virtual agent, go to Development DevOps > Deployment > ServiceNow Configuration Business Unit and assign the sys_id value to the snow_chat_queue parameter.
6. Provide the false value to the snow_use_virtual_agent parameter.7. Click Save and Apply at the bottom of the page.