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Tools for Atlassian Confluence

You must possess an Atlassian account to allow your agents to use the Confluence tools. Make sure you have created Atlassian credentials with this account in Admin > Credentials.

Name

Description

Confluence - Get spaces info

Allows the agent to get the names and keys of all the spaces in Confluence.

Confluence - Get page info

Allows the agent to get the details of a page in Confluence given:

  • a Confluence space key

  • the exact page title.

Confluence - Create page

Allows the agent to create a new page in Confluence given:

  • a Confluence space key

  • the exact page title

  • the content to add to the page.

Confluence - Edit page

Allows the agent to edit the content of a page in Confluence given:

  • a Confluence space key

  • the ID of the page to edit

  • the new page title

  • the new content for the page.

Confluence - Filter pages

Allows the agent to search and filter pages in a given space according to the given Confluence space key and the following metadata:

  • Page title

  • Author

  • Date (creation or update / before or after)

  • Label

  • Status (current, archived, draft).

Tools for ServiceNow

You must possess a ServiceNow account to allow your agents to use the ServiceNow tools. Make sure you have created ServiceNow credentials with this account in Admin > Credentials.

Name

Description

ServiceNow - Catalog item details

Allows the agent to extract the variables and technical values of a ServiceNow catalog item by its ID.

ServiceNow - Catalog item order

Allows the agent to create an order for an item of the ServiceNow catalog given the variables and the catalog item ID.

ServiceNow - Create ticket

Allows the agent to create a ServiceNow ticket given:

  • the title of the ticket

  • the description of the ticket

  • the category of the ticket

  • the urgency of the ticket

  • the impact of the ticket