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ticket_url = https://my-company.service-now.com |
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ServiceNow service account
If your ServiceNow environment does not allow users to log in using OAuth2.0, you can leverage the service account functionalities. For example, creating a service account helps to make Kbot available in Microsoft Teams.
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View the list of additional settings for access options of logging issues. You can add these settings in Development DevOps > Deployment > ServiceNow Configuration Business Unit if you need to redefine default values.
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View the list of additional settings for access options of a service catalog. You can add these settings in Development DevOps > Deployment > ServiceNow Configuration Business Unit.
Parameter | Description | Sample |
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snow_catalog_sys_ids
| A comma separated list of sys_ids. You can define the list of catalogs that you want to use. | snow_catalog_sys_ids = bdf16c2edb*******386f3731d9619f5, d5f4be1*******40cfdefda41d9619b9
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snow_sys_class_name_to_ticket_id
| Contains the mapping of sys classes to the related issue ID prefixes. It is a comma separated list of <sys_class_name>:<ticket id prefix>. This is used to get sys class by an issue ID prefix. | snow_sys_class_name_to_ticket_id = incident:INC, sc_request:REQ
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snow_request_sys_class_names
| Specify sys_class_names of your request tables to manage requests. When you create a request, the first table from the list is used; when you manage your requests (ask to display the complete list of requests), all the requests from all the tables are displayed. | snow_request_sys_class_names = sc_request, change_request
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snow_sc_request_filter
| Specify sysparm_query filters using the Snow Glide format you want to use for getting requests from each request sys_class_name
in the format: snow_<request sys_class_name>_filter. In addition to the standard syntax supported in Snow, you may use the special keyword {user_sys_id} that would be replaced by the invoker user sys_id. | snow_sc_request_filter = active=true^requested_for={user_sys_id}
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