User statement is something that a user types during a conversation. It might be a request, a question, or anything else. Kbot Koji evaluates user statements and allows you to study the corresponding processing statistics.

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• View the list of conversations over the specified period.

• Check user statement statuses.

• Study the conversations' content.

Filtering conversations

To view a specific set of conversations, use the filtering options:

• User groups

• Language

• Time period

• User name

• Conversation status

• Display type (what Koji should show: the entire conversation or just user statements)

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User statement status

Kbot Koji classifies each user statement into one of 5 categories.

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User statement is marked as Completedwhen KbotKoji:

• Understands what a user wants to do.

• Knows how to handle the situation.

• Solves the user’s problem.

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An intent is the user's goal. Something that he or she needs at the moment. If the processing of an intent is stopped or interrupted in the middle, the user statement is marked as Abandoned.

There are two ways this status can be assigned:

• Reaching the timeout. Imagine going for a coffee and leaving the computer on.

• Typing stop before the intent processing is finished.

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Once an intent’s processing is done, Kbot Koji might ask a user whether the problem was solved or not. This is a common scenario for search-specific intents with the knowledge base response type, which provide users with articles.

If a user states that the reply is insufficient, the input is marked as Not enough. Thus, a knowledge manager is aware that some bot replies must be improved.

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User statement is marked as Not understood when Kbot Koji does not have any options on replying to a user request.

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In case an internal technical error occurs while a user statement is being processed, the Failed status is assigned.