Below is the Privacy Policy applicable to the application KbotO365. This application is operated by Konverso SAS, hosted on Azure hosts running on West Europe region.
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Purpose, Duration of Processing, and Category of Data Subjects. Within the context of the provision of the Services, Konverso may gain access, in its capacity as subcontractor, to personal data within the meaning of the French Data Protection Act (Law 78-17 of 6 January 1978) and the European General Data Protection Regulation (Regulation 2016/679 of 27 April 2016, hereinafter the “GDPR”). Accordingly, Konverso may be led to process such data on behalf of the Partner, who is the Data Controller or first line subcontractor, for the sole purposes of providing the Software and Associated Services and for the duration stipulated in the Agreement.
Konverso may collect, either as Controller or Processor, the following categories of Personal Data when users use or otherwise interact with application:
- name
- email address
- user language
- IP addresses and other information collected passively, such as browser type, operation system, date/time stamp
- conversation information such as user inputs and actions taken, information related to logins, clicks to external links
- uploaded files
Nature and Purpose(s) of the Processing. Konverso covenants to process the personal data solely for the purposes required by the Partner, i.e. the provision of the Services stipulated in the Agreement, including, in particular, hosting and Software Support.
Konverso process personal data for purposes such as:
- account configuration
- fulfilling requests user make related to the application
- creating meetings in 3rd party services
- creating tickets in 3rd party ITSM services
- providing reports based on information collected from use of application
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