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3. Modify its content in the window and click Save.

Sample

Note that by default Callbacks Code files provide you with the tips on how to create functions.

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Reference material

To view the reference material on callbacks, open the help page. It is available on your instance with the following address: https://<yourinstance>.konverso.ai/doc/Responding-with-callback-scripts_500302062.html. Just substitute <yourinstance> with the actual name of your host.

Sample

Creating a callback

Here is a sample demonstrating a function that asks a user whether they are satisfied with the support and saves the reply.

What’s next?

from common.Callback import Callback
from utils import logger

log = logger.getPackageLogger('callback')

# Sample callback, can be used in an Intent with a response type "Callback"
# and callback name is my2
#
class HelloWorld(Callback):
    _isRealAction = True

    def DoAction(self, dialog, sentence):
        log.debug("Begin callback my2")
        response = dialog.UserAsk("Tell us how you are satisfied with out JSM support?")
        dialog.AddKeyword('callback_last_feedback', response.text)
        dialog.UserPost("Saved your last feedback:%s" %(response.text))

        return ""

You can copy this code and paste it into one of Callbacks Code files. Make sure to click Save and Apply.

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Setting an intent’s response

Once you have created a callback, you can use it as an intent’s response. :

1. Go to Content > Intents.

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5. In the Callback name field, enter the name of your callback. For example, if your custom callback is stored in core/python/callback/my2.py, specify your callback as my2.

6. Click Save.

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Testing a callback

Now, when Koji detects a given intent in the chat, it will invoke the defined callback as a response. To test your callback, go to chat and enter the #do <your-callback-name> command.

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Debug

See the sample above: the log.debug("Begin callback my2") string helps you identify your callback performance in the Process log report. To view the debug information on callbacks usage:

1. Go to DevOps > Errors > Debug level to set the required debug level.

2. Select the level, process, and packages, and click Refresh.

3. Go to DevOps > Errors > Process log.

4. Set the required parameters and click Refresh.

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