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Koji can be a cloud solution, which means that it can receive separate updates apart from the Atlassian Marketplace store updates. That is why on this page you might find multiple identical application version numbers with extra suffix, such as “update 1”. As these updates take effect automatically, they do not need to be selected from the “Manage apps” area, as classic Atlassian updates do.
V.1.4.0 — 19.11.2022
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Widget management
The process of creating and adding widgets has been enhanced. Now you create a widget, get generated code, and copy it to the site you need. Read about deployment and code generation on this help page.
Widget for Refined sites
Refined is a tool for building branded help and support sites with custom looks, layouts and navigation in Atlassian environment. You can now create a Kbot widget for your Refined sites.
The process is quite similar to a general widget creation, but you need to take care of a few setting in the Refined Admin view. For more details on creating and deploying the widget for Refined, view this /wiki/spaces/DOC/pages/3232137225.
V.1.4.0 — 12.11.2022
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Creating tickets during conversations
If a client cannot solve an issue with the chatbot, they can ask for a live agent's help. Now the agent can quickly create a ticket right from the conversation. To learn more about this feature, view this help page.
Ticket management: switch between slot filling and form completion
Your chatbot can use the slot filling technique: this is when it creates tickets automatically, retrieving all the required data from the user input. However, you can turn this functionality off, so your bot will send the user a link to the Jira Service Management form, where the user can enter all information manually.
To manage this behavior, go to Koji settings > Ticket management and select Use slot filling.
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Language support
We have added the support of 2 new languages: Polish and Brazilian Portuguese.
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Permissions
The Koji scope is enhanced, as the new permission that allows you to get the primary user email has been added. This is used only when it is necessary to address you, but your name is not defined in your account.
V.1.0.21 — 11.06.2022
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Ticket management: slot filling
You can let your chatbot create tickets automatically, retrieving all the required data from the user input. However, you can now turn this functionality off and make the bot send the user a link for the JSM form, where the user is able to enter all the information manually.
To manage this behavior, go to Koji settings > Ticket management and select Use slot filling.
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V.1.0.21 — 19.05.2022
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Now Koji is able to leverage the Insight's functionality. Insight manages various assets, including generic data, such as locations, details on computers, and so on, using fields that point to some objects. Koji can use such fields for obtaining data.
Language support
We keep expanding the multilanguage capabilities of Koji. In addition to English, French, and Spanish, your virtual assistant supports German and Portuguese as well.
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Language support
We have implemented the support of Spanish, so now Koji can handle Spanish in a chat. You can use other features, like creating FAQ, in Spanish as well.
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Koji is the out-of-the-box IT Service Desk Virtual Agent. However, if your organization wants the full control over the solution and higher levels of customization, Konverso offers the possibility to get a dedicated Koji instance, where you can modify anything.
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