...
Koji can be a cloud solution, which means that it can receive separate updates apart from the Atlassian Marketplace store updates. That is why on this page you might find multiple identical application version numbers with extra suffix, such as “update 1”. As these updates take effect automatically, they do not need to be selected from the “Manage apps” area, as classic Atlassian updates do.
V.1.4.0
...
— 19.11.2022
Powered by Kbot version 2022.0?03.
Creating tickets during conversations
If a client cannot solve an issue with the chatbot, they can ask for a live agent's help. Now the agent can quickly create a ticket right from the conversation. To learn more about this feature, view this help page.
Ticket management: switch between slot filling and form completion
Your chatbot can use the slot filling technique: this is when it creates tickets automatically, retrieving all the required data from the user input. However, you can turn this functionality off, so your bot will send the user a link to the Jira Service Management form, where the user can enter all information manually.
To manage this behavior, go to Koji settings > Ticket management and select Use slot filling.
...
Language support
We have added the support of 2 new languages: Polish and Brazilian Portuguese.
...
Widgets
The new widget management has been introduced. To create, edit and delete widgets, go to Configuration> Widgets.
...
To create a new one, click Add in the upper left of the window. Enter the name and description of your widget and select its type. Depending on the type, set the given parameters. For more details on widget settings, view the Embedding the web chat page.
...
When you configure and save your widget, the code for embedding is displayed on the right side of the window. You can copy it and use it on your website.
...
Widget management
The process of creating and adding widgets has been enhanced. Now you create a widget, get generated code, and copy it to the site you need. Read about deployment and code generation on this help page.
Widget for Refined sites
Refined is a tool for building branded help and support sites with custom looks, layouts and navigation in Atlassian environment. You can now create a Kbot widget for your Refined sites.
The process is quite similar to a general widget creation, but you need to take care of a few setting in the Refined Admin view. For more details on creating and deploying the widget for Refined, view this /wiki/spaces/DOC/pages/3232137225.
V.1.4.0 — 12.11.2022
Powered by Kbot version 2022.03.
Creating tickets during conversations
If a client cannot solve an issue with the chatbot, they can ask for a live agent's help. Now the agent can quickly create a ticket right from the conversation. To learn more about this feature, view this help page.
Ticket management: switch between slot filling and form completion
Your chatbot can use the slot filling technique: this is when it creates tickets automatically, retrieving all the required data from the user input. However, you can turn this functionality off, so your bot will send the user a link to the Jira Service Management form, where the user can enter all information manually.
To manage this behavior, go to Koji settings > Ticket management and select Use slot filling.
...
Language support
We have added the support of 2 new languages: Polish and Brazilian Portuguese.
...
Permissions
The Koji scope is enhanced, as the new permission that allows you to get the primary user email has been added. This is used only when it is necessary to address you, but your name is not defined in your account.
V.1.0.21 — 11.06.2022
Powered by Kbot version 2022.01.
...
Koji is the out-of-the-box IT Service Desk Virtual Agent. However, if your organization wants the full control over the solution and higher levels of customization, Konverso offers the possibility to get a dedicated Koji instance, where you can modify anything.
...