Koji is polite, so all users get a welcome message when they open the chatbot. You can edit this message to make it match your organization’s style by adding colors, images, and personalization.
...
Editing a message
To edit a welcome message, go to Koji settings and click Edit in the Welcome section.
Restoring the default message
Feel free to modify your message, as you can always restore the default welcome message by clicking the round arrow icon.
...
Editing modes
There are 2 modes of editing a message: plain text and HTML.
...
usernamefirstnamesurnamebotname
Testing your custom welcome message
Once you have defined a nice welcome message, you can test it and make sure it looks just as you need it. To do so:
Open the chat by clicking the Chat icon in the upper right of the window.
If you already have some conversations there, click hamburger menu in the upper left of the chat pane and select Clear the chat.
Once the chat is refreshed, the welcome message is displayed.
...