On this page, you will find the list of pre-built agents offered by the Konverso platform. Most of them work right out of the box but some of them need some configuration on your part to be able to use them.
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Categories
Our pre-built agents have been categorized to help you search for the ones you need in your daily work.
The pre-defined categories are the following:
Productivity: general productivity tasks for employees.
IT Support: help users with IT-related inquiries, especially regarding ServiceNow.
HR: support employees with all HR-related matters.
Marketing: manage digital marketing tasks.
Knowledge: manage written content, such as documentation.
Sales: manage sales-related matters, from customer insight, and sales Q&A to customer RFP.
Customer support: manage the customer support life cycle.
You can also use one of these to categorize your agents when building your own.
List of agents
Blog Expert
🏷️ Marketing -
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The Blog Expert helps users create, manage, and optimize blog content through features such as content generation, SEO optimization, editing, content strategy, and audience engagement.
Calculus expert
🏷️ Productivity -
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The Calculus expert helps in performing computations.
ChatDocs
🏷️ Productivity -
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The ChatDocs agent creates Q&As based on any type of document.
Confluence technical writer
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Available for Pro subscription only. |
🏷️ Knowledge -
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The Confluence technical writer helps documentation writers create and edit Confluence pages.
Required set-up:
You must have an Atlassian account that uses the same email address as the one connected to the Agentic platform.
This account must at least have the View all, Add page, and Add attachments permissions on the Confluence spaces you wish to consult/modify.
You must create Atlassian credentials using this account within the platform.
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Visit this page to learn how to create Atlassian credentials. |
Content Ideation Agent
🏷️ Marketing -
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The Content Ideation Agent generates content ideas for various platforms like blogs, social media, or marketing campaigns.
Content reviewer
🏷️ Knowledge -
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The Content reviewer helps users with documentation writing tasks, including providing synonyms, definitions, and sentence rewriting.
Customer prep meeting agent
🏷️ Sales -
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The Customer prep meeting agent aids in preparing for a client meeting by detailed information on companies, key individuals, and industry trends.
Required set-up:
To use this agent, you must customize the instructions template by replacing [Business] with the name of the company or the industry field you wish to investigate.
Customer support agent
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Available for Pro subscription only. |
🏷️ Customer support -
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The Customer support agent addresses customer inquiries about your company's products and features by searching your company’s product documentation.
Required set-up:
Customizing the agent’s description and instructions: Replace [COMPANY] with the name of your company.
Adding your own data source to the agent:
You must create one or several data sources with your company’s product documentation. These data sources can be documents or external integrations.
Then, you must add those data sources when configuring the agent with the Customer support agent templatein Build > Agents.
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Learn how to create new data sources by reading these documentation pages: Adding documents and Adding external integrations. |
Customer support response helper
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Available for Pro subscription only. |
🏷️ Customer support -
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The Customer support response helper agent helps support agents craft responses to customer tickets.
Required set-up:
You must have an Atlassian account that uses the same email address as the one connected to the Agentic platform.
This account must have access to the Jira project used for customer support tickets and have permission to view the tickets.
You must create Atlassian credentials using this account within the platform.
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Visit this page to learn how to create Atlassian credentials. |
Data research assistant
Coming soon!
Data researcher
Coming soon!
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Decision Digest
🏷️ Productivity -
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The Decision Digest agent analyzes data in the Information/Decision/Action (IDA) format and presents the findings in an organized table format.
Email specialist for customer interaction
🏷️ Sales -
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The Email specialist for customer interaction automates and enhances communication during the first customer interaction by drafting, personalizing, and emailing responses to customer inquiries.
Go No Go Agent RFP
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🏷️ Sales -
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The Go No Go Agent RFP assists in decision-making on responding to RFPs.
Required set-up:
You must provide the data source(s) that the agent will base its decision on (RFP(s), website(s), product documentation, etc.):
Create one or several data sources according to your needs. These data sources can be documents (RFP(s)) or external integrations (such as a website for example).
Then, you must add those data sources when configuring the agent with the Go No Go Agent RFP templatein Build > Agents.
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Learn how to create new data sources by reading these documentation pages: Adding documents and Adding external integrations. |
Graph generator
Coming soon!
HR officer
🏷️ HR -
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The HR officer knows everything about HR procedures and can answer questions based on its knowledge and/or using information from the web.
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Note that the answers generated by this agent use public data found on the web and may not reflect your company’s internal policy. |
Image analyzer
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Available for Pro subscription only. |
🏷️ Productivity
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The Image analyzer agent specializes in the analysis of images.
Interactive RFP Agent
🏷️ Sales -
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The Interactive RFP Agent responds to specific questions from an RFP.
Required set-up:
You must provide data source(s) containing prior knowledge from previous RFPs and relevant documents, including PDFs and past Q&A:
Upload your documents in Data sources > Documents.
Then, you must add these documents when configuring the agent with the Interactive RFP Agent templatein Build > Agents.
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Learn how to add documents by reading this documentation page: Adding documents. |
IT Expert
🏷️ IT Support -
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The IT Expert knows all about IT issues and can answer questions using its knowledge.
Required set-up:
You must have a ServiceNow account.
You must create ServiceNow credentials using this account within the platform.
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Learn how to set up ServiceNow credentials by reading this page: ServiceNow. |
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For the IT agent to answer IT questions pertaining exclusively to your company’s IT processes, you must provide one or several data sources that contain the relevant information:
Create one or several data sources according to your needs. These data sources can be documents or external integrations.
Then, you must add those data sources when configuring the agent with the IT Expert templatein Build > Agents.
Note that the IT Expert can also be used out of the box without any data source. In that case, it will search the web to provide its answers.
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Learn how to create |
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new data sources by reading these documentation pages: Adding documents and Adding external integrations. |
KonversoHelp
🏷️ Productivity -
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The KonversoHelp agent is dedicated to answering your questions about Konverso’s Agentic platform.
Note that this agent is not available as a template.
Marketing Email Specialist
🏷️ Marketing -
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The Marketing Email Specialist crafts tailored, on-brand email drafts based on topic, objectives, audience, and tone, complete with headlines, and CTAs.
Meeting Recap Specialist
🏷️ Productivity -
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The Meeting Recap Specialist provides comprehensive and accurate summaries of meetings.
Plagiarism
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Checker
🏷️ Marketing -
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The Plagiarism Check agent evaluates documents against external sources for potential plagiarism
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Prompt expert
🏷️ Productivity -
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The Prompt expert creates and refines prompts to guide AI models in generating accurate, relevant, and contextually appropriate responses that meet the user's objectives.
Report publisher
Coming soon!
Sales expert
🏷️ Sales -
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The Sales expert answers all questions
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regarding your company’s products, solutions
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, partners, clients, resources, pricing, and more.
Required set-up:
Customizing the agent’s description and instructions: Replace [COMPANY] with the name of your company.
Adding your own data source to the agent:
You must create one or several data sources containing your company’s knowledge related to partners, clients, solutions, etc. (e.g. your company’s website and other resources). Those data sources can be documents (PDFs, Excel files, etc.) or external integrations.
Then, you must add those data sources when configuring the agent with the Sales Expert templatein Build > Agents.
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Learn how to create new data sources by reading these documentation pages: Adding documents and Adding external integrations. |
Sales RFP agent
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🏷️ Sales -
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The Sales RFP agent responds to specific questions from a Request for Proposal (RFP) and populates an Excel file with the corresponding answers.
Security officer
🏷️ Konverso -
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The Security officer answers questions about Konverso's SOC2 Type 2 policies within the following scope:
Acceptable Use Policy
Access Control Policy
Backup and Restoration Policy
Business Continuity and Disaster Recovery Policy
Change Management Policy
Corporate Ethics Policy
Customer Support and SLA
Data Integrity
Incident Management Policy
Information Classification
Information Security
Internal Audit
IT Asset Management
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Network Security
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Personnel Security
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Risk Assessment
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Server Security
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Serverless Security
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Software Development
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Technology Equipment Handling and Disposal
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Vendor Management
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Vulnerability and Penetration Testing Management
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Workstation and Mobile Device Policy
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Data Retention and Disposal Policy
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Required set-up:
You must provide data source(s) containing prior knowledge from previous RFPs and relevant documents, including PDFs and past Q&A:
Upload your documents in Data sources > Documents.
Then, you must add those documents when configuring the agent with the Sales RFP agent templatein Build > Agents.
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Learn how to add documents by reading this documentation page: Adding documents. |
Security officer
🏷️ IT Support -
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The Security officer answers any questions related to your company’s security policies.
Required set-up:
Customizing the agent’s description and instructions: Replace [COMPANY] with the name of your company.
Adding your own data source to the agent:
You must create one or several data sources containing your company’s knowledge related to their security policies. Those data sources can be documents or external integrations.
Then, you must add those data sources when configuring the agent with the Security Officer templatein Build > Agents.
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Learn how to create new data sources by reading these documentation pages: Adding documents and Adding external integrations. |
Service catalog clerk
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Available for Pro subscription only. |
🏷️ IT Support -
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The Service catalog clerk perfectly knows the ServiceNow catalog and can recommend specific items.
Required set-up:
You must have a ServiceNow account that uses the same email address/username as the one connected to the Agentic platform.
You must create ServiceNow credentials using this account within the platform.
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Visit this page to learn how to create ServiceNow credentials. |
Adding your own data source to the agent:
You must create a ServiceNow catalog data source.
Then, you must add this data source when configuring the agent with the Service catalog clerk templatein Build > Agents.
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Learn how to create a ServiceNow catalog data source by reading this documentation page: ServiceNow catalog. |
Social Media Expert
🏷️ Marketing -
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The Social Media Expert crafts compelling, platform-specific posts for Twitter, Instagram, LinkedIn, or Facebook, tailored to engage the target audience effectively.
Spell checker
🏷️ Productivity -
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The Spell checker checks for spelling mistakes, corrects grammar, and improves clarity in a text.
Summarize my RFP
🏷️ Sales -
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The Summarize my RFP agent summarizes received RFPs in various formats.
Summary writer
🏷️ Productivity -
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The Summary writer summarizes text, responses, and conversations.
Ticket Manager
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Available for Pro subscription only. |
🏷️ IT Support -
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The Ticket Manager can answer all your questions about ServiceNow tickets and even create them for you.
Required set-up:
You must have a ServiceNow account that uses the same email address/username as the one connected to the Agentic platform.
You must create ServiceNow credentials using this account within the platform.
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Visit this page to learn how to create ServiceNow credentials. |
Translation expert
🏷️ Productivity -
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The Translation expert translates text accurately and efficiently between multiple languages, ensuring contextually appropriate, grammatically correct, and culturally sensitive translations.
Trend Tracker
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Available for Pro subscription only. |
🏷️ Marketing -
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The Trend Tracker helps monitor industry trends and assists users with trending topics and keywords.
Web Searcher
🏷️ Productivity -
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The Web Search agent replies to general questions and browses the web.